Refund policy

Return and Cancellation Policy

We currently sell and deliver our products within India only.

Returns

We do not accept returns or exchanges once an order has been placed and delivered.

Please carefully review your order details, including the product, size, color, quantity, and shipping address, before completing your purchase.

Cancellations

Cancellation requests are allowed within 1 hour of placing the order.

To request a cancellation, please contact us at care@norelperfumes.com within 1 hour of placing your order. Please include your order number and the details associated with your order.

Once the 1-hour cancellation window has passed, the order cannot be cancelled.

If your cancellation request is accepted, any eligible refund will be processed to your original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If you receive an item that is damaged, defective, or different from what you ordered, please contact us at care@norelperfumes.com as soon as possible.

Please provide your order number along with clear photographs or videos showing the issue so that we can review the matter and determine the appropriate resolution.

Any resolution for damaged, defective, or incorrect items will be handled on a case-by-case basis.