Shipping policy

SHIPPING POLICY

Last Updated: 5th Sept 2026

At Norel Ventures Pvt. Ltd., we aim to provide a smooth and reliable delivery experience for every order.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Locations

We currently accept and deliver orders within India only.

We do not currently ship Products to locations outside India.

Delivery availability may vary depending on the serviceability of the delivery address and the availability of our courier partners.

2. Order Processing

Orders are generally processed after successful payment confirmation.

We aim to dispatch orders within [1–3 business days] of receiving the order.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high demand, promotional campaigns, product launches, festivals, or other circumstances, processing may take longer than usual.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided at the time of purchase.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

Metro and major cities: approximately 2–5 business days
Other serviceable locations: approximately 3–7 business days
Remote or difficult-to-service locations: delivery may take additional time

These are estimated delivery timelines and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, operational disruptions, and other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping, promotional shipping rates, or other delivery offers. Such offers may be subject to minimum order values, specific Products, locations, promotional periods, or other conditions.

The applicable shipping charge will be the amount displayed at checkout.

5. Tracking Your Order

Once your order has been dispatched, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for the courier's tracking information to become active after dispatch.

6. Delivery Address

You are responsible for providing an accurate and complete delivery address and valid contact information when placing your order.

Please carefully check your:

Name
House/Flat/Building number
Street/Area
City
State
PIN code
Contact number

We are not responsible for delivery delays, failed deliveries, or additional delivery attempts caused by an incorrect, incomplete, or inaccurate address or contact information provided by you.

If you notice an incorrect delivery address after placing your order, please contact us immediately at care@norelperfumes.com.

We will make reasonable efforts to assist with an address correction where possible. However, an address cannot always be changed once an order has been processed or dispatched.

7. Failed Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

If delivery fails because the recipient is unavailable, the address is incorrect or incomplete, the recipient refuses delivery, or the courier is otherwise unable to complete delivery, the shipment may be returned to us.

If a shipment is returned to us because of circumstances attributable to the customer, any re-shipping may be subject to additional shipping charges.

8. Delays in Delivery

While we work with courier partners to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Delivery may be delayed due to circumstances including, but not limited to:

Severe weather or natural events
Public holidays or regional holidays
Courier network disruptions
Transportation delays
Incorrect or incomplete address information
High order volumes
Local restrictions or disruptions
Strikes or other operational issues
Events beyond our reasonable control

A delay in delivery does not automatically entitle you to cancel an order or receive a refund, except where required under applicable law.

If your shipment appears to be significantly delayed or the tracking information indicates an issue, please contact us at care@norelperfumes.com, and we will make reasonable efforts to assist.

9. Lost or Damaged Shipments

Please inspect the package when you receive it.

If your package appears visibly damaged, tampered with, or materially compromised, please take photographs or videos of the package and contact us at care@norelperfumes.com as soon as reasonably possible.

If you believe your order has been lost in transit or the tracking information shows an unusual delivery status, please contact us so that we can coordinate with the courier partner and investigate the shipment.

Any resolution for lost, damaged, defective, or incorrectly delivered Products will be handled in accordance with our applicable policies and applicable law.

10. Incorrect or Missing Products

If you receive a Product that is different from what you ordered, or if an item is missing from your shipment, please contact us at care@norelperfumes.com as soon as reasonably possible.

Please provide: